Help and support
Making a complaint
We take feedback seriously and aim to handle every concern promptly and fairly. Anyone who has received care at JACE, or a relative acting with their written consent, can raise a concern.
How to contact us
You can raise a concern with any member of the JACE team, or contact the complaints team directly by phone, email or post.
- [email protected]
- Post
- Complaints Team, JACE Medical, Unit 1 & 2, The Vale Centre, Clooney Road, Greysteel, BT47 3GE
Time limit
What happens next
- 1
We acknowledge your complaint
We aim to acknowledge it within 2 working days.
- 2
We investigate
The relevant team reviews the details and gathers the information needed to respond properly.
- 3
We respond
We aim to respond within 20 working days. If we need longer, we'll update you every 20 working days.
If you remain dissatisfied
If you're not happy with our response, you can contact these independent organisations. JACE Medical is regulated by the RQIA.
- NI Public Services Ombudsman
- 028 9023 3821
- Patient and Client Council
- Freephone 0800 917 0222
Contact the complaints team
Monday to Friday, 9am to 5pm.